A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict implement constructive communications techniques help others deal with conflicts that are causing organization problems establish norms for handling conflict use specific approaches for addressing conflict more effectively. Read more... ReadMore and Download
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