Quality Management and Practices

"Quality Management and Practices" ed. by Kim-Soon Ng InTeO | 2012 | ISBN: 9535105503 9789535105503 | 262 pages | PDF | 7 MB This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality. Contents Section 1 Quality Concepts and Practices 1 Quality Management System and Practices 2 The Strategic Approach of Total Quality and Their Effects on the Public Organization 3 The Criticality of Quality Management in Building Corporate Resilience Section 2 Quality Management Practices 4 Quality Assurance for the ???? Systems 5 Quality Management and Medical Education in Saudi Arabia 6 Service Quality Dimensions in the Banking Industry and Its Effect on Customer Satisfaction (Case Study) 7 Organizational Service Orientation as a Quality Predicator in Services 8 The Case Studies of Using HR Practices for Improving SQ from Various Service Typologies 9 Chinese Tourists-' Satisfaction with International Shopping Cente Read more...
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